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About Us

Urban Outfitters has teamed-up with CafePress to offer online T-shirt customization. CafePress is the leading name in on-demand, high quality T-shirt printing.

In Urban Outfitters’ T-shirt customization shop, customers can easily make their own T-shirts. Just choose a T-shirt among styles, colors and sizes, and then use the easy design tool to personalize it. Customers can customize their design by selecting artwork templates designed by Urban Outfitters, by uploading photos or artwork, and by adding text. All that’s left to do is order the T-shirt.

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Order Status

Check the status of your order by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your order.

When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders.

If your order has been shipped via UPS, you may track it using links provided in your order detail.

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Shipping to the US

CafePress offers several different shipping methods to meet your delivery needs. CafePress calculates our shipping cost for each shipping method based on the type and quantity of items you order. Your shipping and handling charges are summarized at checkout and most packages in your order can be tracked via our carriers' websites.

Shipping and handling for T-shirts (In US dollars):

Shipping Method Timing
(# of business days)
1st Item 2st Item
Economy* 8-10 business days $5.25 $0.50
Standard 5-7 business days $7.00 $0.50
Premium 3-4 business days $13.00 $2.00
Express** Next day if order by noon $21.00 $5.00

Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, CafePress may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout. Sign into your account to track your orders.

CafePress.com does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, issues to designs or media may all delay delivery of your order.

*Economy shipping is unfortunately not available for orders of more than 5 items due to our carrier's weight restrictions.

**Express Shipping orders received by noon EST on a business day will arrive next business day. Orders placed after noon EST will arrive in 2 business days. Large orders that contain more than 100 items or orders that contain books may require longer processing times and will arrive the next business day after they are processed and shipped.

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Track an Order

To track your order, Login, and view your tracking number via your order history.

Most packages in your order can be tracked via our carriers' websites. It may take up to 1 business day for your information to be posted on the carrier's website from the date your order is shipped. Order tracking is available for orders placed within the last 60 days.

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Change an Order

If you have already completed an order and wish to add an additional item or alter your order, you will need to cancel your initial order and place a new order. Customer Service may be able to fulfill your request depending on your order's status in production. You can reach Customer Service at CafePress via email at support@cafepress.com, or call Customer Service at 1-877-809-1659 to update your shipping method before your order is shipped.

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Cancel an Order

To cancel your order, please call our Customer Service department with your order number. Please keep in mind that there is a limited amount of time before your order ships out. Customer Service is available at 1-877-809-1659 or via email at support@cafepress.com.

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Returns & Exchanges

CafePress.com offers a 30-day money back guarantee on all products offered in the Urban Outfitters Custom Shoppe. If you would like to return or exchange an item, please contact us to fill out a request form, and CafePress will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable. Customer Service is available at 1-877-809-1659 or via email at support@cafepress.com.

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Care Instructions

You might notice that new apparel products feel stiff. Don't worry, they will soften after the first wash. CafePress suggests:

Wash in cold water

NO BLEACH

Tumble-dry with low heat

If necessary, warm iron inside out

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International Orders

Yes, CafePress ships to most international locations. International orders may take up to 10 - 14 business days for delivery (2 business days process + 8-12 business days in transit). For more information on shipping prices and delivery times, go here: Top

Payment Methods

CafePress.com accepts credit cards, PayPal, CafeCash and CafePress.com gift certificates as payment. CafePress accepts Visa, MasterCard, Discover, American Express and check cards (as long as they are connected with one of the major credit card companies listed above). You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Paying by Check Card? If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.

Gift Cards issued by CafePress are valid for purchases of CafePress merchandise only and cannot be used to make purchases at Urban Outfitters stores or on Urbanoutfitters.com. Likewise, Urban Outfitters issued Gift Cards cannot be used to make purchases for CafePress merchandise.

We're sorry but we do not accept checks, or money orders at this time.

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Sales Tax

CafePress has a physical presence in California, Kentucky, Nevada, Washington and North Carolina. Orders shipping to these states are subject to sales tax. Tax rates are based on the shipped to address.

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Sizes

Women's Crew Neck Sizes:

Women's Crew Neck Sizes

Women's Crew Neck - Made of ultra-fine, ring-spun cotton, it gets softer with each washing. Lightweight for summer comfort or winter layering, it's a casual, effortless way to ensure you're stylin' in comfort.

(Size up for a looser fit).

Men's Crew Neck Sizes:

Men's Crew Neck - Made of ultra-fine, combed ring-spun cotton, that gets softer with each washing. Lightweight for summer comfort or winter layering. Grab attention with this vintage fit that loves to hug skin.

(Size up for a looser fit).

Men's Crew Neck Sizes

Women's V-Neck Sizes:

Women's V-Neck - This is the softest, smoothest, best looking V-neck T available anywhere. Made of ultra-fine, ring-spun cotton, it gets softer with each washing.

(Women may prefer to order 1 size smaller).

Women's V-Neck Sizes

Men's V-Neck Sizes:

Men's V-Neck - This is the softest, smoothest, best looking V-neck T available anywhere. Made of ultra-fine, ring-spun cotton, it gets softer with each washing.

Women's V-Neck Sizes Top

Contact CafePress

Need assistance? We'd be happy to help you.

You can reach Customer Service at CafePress via email at support@cafepress.com, or call Customer Service toll free at 1-877-809-1659, Monday - Saturday, 9:00 AM - 9:00 PM EST.

So that we can better assist you, please make note of your cart number located in the upper right corner of the shopping cart page that contains your billing and shipping address information.

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Dark T-Shirts

When designing non-white t-shirts, keep in mind the white areas of your designs will no longer be treated as transparent when printing on non-white t-shirts. For non-white t-shirts, the color white will actually get printed. For non-white t-shirts we treat white as white. For example, whites of the eyes will be white, not the color of the garment. This also means that if your design has a white background, you'll see a white square printed around your design. To avoid this you'll want to create and upload transparent images to obtain professional looking t-shirt designs.

For best results on black, we recommend saving all files as 24 bit PNG.

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Uploading Content

Our system will filter out any images that do not meet the minimum requirements of 100 dpi and 200 pixels in height and width. Please make sure that the images you are uploading meet those minimum requirements.

CafePress only accepts bitmap files for upload. CafePress does not accept vector files at this time. If you save your EPS file as a bitmap you will be able to upload it.

Generally speaking, JPG and PSD files work well for files that are anywhere up to 10 MB in size.

TIF and PNG files work well for images that are up to 4 MB in size.

For images that are above 10 MB in size, we strongly suggest using only JPG files.

All uploaded content must adhere to our Content Usage Policy

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Print Processes

Digital press printing

CafePress uses state of the art digital printing presses to print your t-shirts, these aren't what you see down at the local copy shop. Each press employs the most cutting edge technology to create high quality prints. All images are printed at 144 lpi creating beautiful detailed output. CafePress.com is dedicated to using the best presses in the world, we are constantly attending industry shows and upgrading our presses whenever quality can be increased.

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